Frequently Asked Questions
Q: Are you manufacturer?
A: Yes, we are manufacturer.
Q: How long is your delivery time?
A: Normally 3-5 working days after payment; Special requirement orders, delivery time is negotiable.
Q: If the products can't work after receiving it, what should I do?
A: We will replace new items for you at once and then we make the judgement for the issue.
Q: What is the warranty?
A: 1-3 months to replace new items for free. 1-2 years repairing free according to different products.
Q: Do you accept OEM design?
A: Yes, we do. We can design according to your requirement, MOQ usually 1-10.
Q: What payment terms you accept?
A: We accept Paypal, T/T, Alibaba Trade Assurance, Western Union, Wechat, Alipay, in Cash (RMB or USD).
Chicharo Toys
