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Frequently Asked Questions
Q1 How can I get a satisfied product?
Please provide us a CAD file or a simple drawing, the play area with precise dimensions, theme and Color you prefer, etc. Our engineer will provide a design sketch according to your information and will revise it until you are satisfied.
Q2 How about the quality of the products?
We have passed ISO and CE certifications, and all products meet European Standards. We maintain a high reputation in the market with customers from all over the world.
Q3 What is the estimated delivery time?
It takes about 7 days for one 20ft container, 15 days for one 40ft container, and 20 days for one 40HQ container.
Q4 Is it difficult to install? Do you provide help?
For small playgrounds, it is easy to install. An installation manual is sent upon completion. For complex projects, we can provide installation services as stated in the sales contract.
Q5 Can I request a customized design for my specific area?
Yes, we specialize in customized designs. OEM and ODM services are available to ensure the playground fits your specific space and theme requirements perfectly.
Q6 What materials are used in the playground equipment?
We use high-quality, durable materials such as EPP and LLDPE, which are anti-static, anti-UV, and environmentally friendly for children's safety.