Product Warranty
We guarantee the products received are qualified. If any parts are broken, please provide detailed photos, and we will send replacements based on actual conditions.
Legal Protection
We sign NDAs to protect your designs and ensure they are not sold to others. For large orders, we can sign exclusive agreements for your company.
Eco-Friendly Materials
Professional and certified materials have been used since 2008. We conduct regular batch testing via SGS and maintain our own safety labs. FSC certified material is available upon request.
Frequently Asked Questions
What are the available trade terms and shipping ports?
We support FOB, CNF, CIF, and EXW trade terms. Our primary loading ports are Ningbo and Shanghai.
What is your typical delivery timeframe for orders?
For our standard stock, delivery takes 7-14 days. For custom ODM or OEM orders, the lead time is approximately 45-55 days.
How do you ensure the quality and safety of your materials?
We use professional, certified materials and send regular paint batches to SGS for testing. We also have our own safety labs and can supply FSC-certified materials for a sustainable approach.
What happens if I receive a damaged product?
We guarantee the quality of our shipments. In the event of broken parts, simply send us detailed photos via email, and we will provide replacements according to the actual situation.
How is my intellectual property protected?
We prioritize our clients' legal rights by signing Non-Disclosure Agreements (NDAs) to protect your designs. We also offer exclusive production agreements for large-scale orders.
What payment methods do you accept?
We accept T/T (30% deposit and 70% against B/L), 100% irrevocable L/C at sight, PayPal, and Western Union.